Refund Policy

GoHighLevel snapshots

Snapshots are digital products. Once a snapshot has been installed into your GoHighLevel account, the sale is final and it is not eligible for a refund. We install snapshots within 1 business day of receiving access to your account.

Because the full snapshot, including its workflows, pipelines, templates and pages, is copied into your account on installation, it cannot be returned.

If something is not working

A final sale does not mean you are left on your own. Every snapshot includes 10 hours of customization used within 15 days and 12 months of updates. If a workflow does not work as described, tell us and we will fix it.

Websites, GoHighLevel services, dashboards and virtual assistants

These are delivered under a written quote or agreement, which sets out the scope, payment schedule and any cancellation terms for that project. Monthly services can be cancelled as described in our Terms of Service.

Third-party fees

Your GoHighLevel subscription and usage, phone numbers, messaging and domain costs are billed by those providers directly and are covered by their own refund terms, not ours.

Questions

Contact Show email before you buy if you are unsure whether a snapshot fits your business. We are happy to walk you through it first.